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Privacy and Cookies Policy

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We, Progarm Limited, operate this Privacy and Cookies Policy because we are committed to safeguarding the privacy of those using this website (“our website”) and the confidentiality of any information that we collect about you.  This Privacy and Cookies Policy sets out how we will use any personal information that we may obtain from you.  If we change any of the terms of Our Privacy and Cookies Policy we will post the revised policy on our website at www.progarm.com behind the “Privacy and Cookies Policy” link at the bottom of each page. 

Whenever you submit your information to us, whether it be by using our website, by email, over the telephone, in person or by any other means, you are consenting to our collection and use of such information in accordance with the terms of this Privacy and Cookies Policy and, if you subscribe via our website, are opting to be added to our mailing list.  Please see the “How do you stop marketing information being sent to you?” section below for further information if you no longer wish to receive such mailings from us, or just email us at info@progarm.com with details of your request.
 

Who are we?

We are Progarm Limited.  We are a limited company registered in England (number 08552746) whose registered office is Progarm Limited, Unicorn House, Broad Lane, Gilberdyke, Brough, HU15 2TS.  We operate our website, the homepage of which can be found at www.progarm.com.  We are committed to ensuring that all personal information we hold is treated properly and in accordance with the Data Protection Act 1998.  We are the data controller for the purposes of that Act and our registration number with the Information Commissioner’s Office is ZA150870.  In accordance with the Data Protection Act 1998, we are required to explain to you how we will treat any personal data which we collect from you.
 

What information do we collect and how do we use it?

It is possible to visit and browse our website without being required to tell us who you are or reveal any information about you. 

You may give us information about you by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise.  This includes information you provide when you register to use our website, subscribe to our mailing list, place an order on our website, enter a competition, promotion or survey, request a brochure and when you report a problem with our website.  The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, preferences and interests and any other information relevant to customer surveys and/or offers.  If you place an order with our website, we will use your information to process your order and for customer service and administration purposes.

Where you have given consent, we, and carefully selected third parties may use your information to inform you of special offers, promotions, new products and changes to our website via post, telephone, email or other appropriate means.  If you subscribe to our mailing list but subsequently decide that you no longer wish to receive such mailings please see the section below headed “How do you stop marketing information being sent to you?”.  

In the event that you provide us with feedback regarding our products, we may disclose that feedback to our suppliers and to other users of our website.

You warrant that any information you supply to us is accurate and up to date, that you will inform us if any such information requires updating, and that if you submit a third party’s details to us you have that third party’s permission to do so.
 

Third Parties

We will share personal information about you with third parties who are directly involved in dealing with any enquiry made or order placed by you, where we are legally required to do so, where we are required to enforce our Terms and Conditions of Sale and/or Terms of Use where we have stated otherwise on our website. 

We may also disclose your personal information to third parties in the event that we sell or buy any business or assets (in which case we may disclose your personal information to the prospective seller or buyer of such business or assets) or if we or substantially all of our assets are acquired by a third party, in which case personal information held by us about our customers and subscribers will be one of the transferred assets.
 

How do you stop marketing information being sent to you?

You can ask that such information is no longer sent to you by emailing us at info@progarm.com or writing to us at Progarm Limited, Unicorn House, Broad Lane, Gilberdyke, Brough, HU15 2TS or clicking on the appropriate link in the footer of any marketing emails.  It may take up to 14 working days to remove you from our marketing lists. 
 

Security

We will take all reasonable steps to protect your personal information.  However, the Internet is global and no data transmitted via the Internet can be guaranteed by us to be completely secure during transmission.  We cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.  It is possible that the information you provide to us will be temporarily transferred via a route outside the European Economic Area as it passes between you and us.
 

Access to your information

You have a legal right to see a copy of the personal data (as defined under the Data Protection Act 1998) that we keep about you, subject to certain exemptions.  Requests for such information should be made in writing to The Data Protection Officer, ProGARM Limited, Unicorn House, Broad Lane, Gilberdyke, Brough, HU15 2TS along with payment of a fee of £10.

In accordance with the Data Protection Act 1998, we follow security procedures in the storage and disclosure of your information.  We may therefore request proof of your identity before disclosing certain information to you.

Please contact us at the above address if you have any reason to believe that information we hold about you is inaccurate.
 

Cookies

Our website uses “cookies” to ensure you receive the best possible visitor experience.  Cookies are small files which are sent by a web server to an individual’s computer which are then stored on that computer’s hard drive.  A cookie contains text, and is like an identification card which can only be translated by the server it originated from.

Cookies cannot tell us information such as your email address, which we can only collect where you tell us, for example if you subscribe to our mailing list.

Our website uses the following cookies for the following purposes:

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category information on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

Your session ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.

GOOGLE ANALYTICS

Collects information about how you interact with our website.  We use the information to compile reports and to help us improve our website.

Most internet browsers allow you to prevent cookies being stored on your computer.  Alternatively you may be able to configure your browser to accept all cookies or to notify you when a cookie is offered by our server.  You may also be able to delete all cookies currently stored on your web browser.

Some parts of our website require cookies to be enabled in order to function correctly, for example if you are shopping and/or purchasing any products on our website.  Therefore unless you change your browser settings you will automatically accept cookies from this website.

We may also collect information about where you are on the Internet (e.g. the URL you came from, IP address, and domain types like .co.uk and .com), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit and any search terms that you entered on our website.  We may collect this information even if you do not register with us as a subscriber, and will use it to administer our website, for internal operations (including troubleshooting, data analysis, testing, research, statistical and survey purposes) and as part of our efforts to keep our website safe and secure.

For further information about cookies and how they are used, please visit www.aboutcookies.org.
 

How will you know if we make any changes to this Privacy and Cookies Policy?

We may amend this Privacy and Cookies Policy from time to time.  You are bound by any changes we make to this Privacy and Cookies Policy with effect from the date of the change.  If we make any substantial changes to the way in which we use your personal information we will notify you by posting a notice on our website's homepage.  You can view the current version of our Privacy and Cookies Policy at any time by clicking on the Privacy and Cookies Policy link on our website's homepage. 
 

What about third party websites that you can access via our website?

Our website contains links to other websites which are outside our control and are not covered by this Privacy and Cookies Policy.  If you access other websites using the links provided, the operators of those websites may collect personal information from you which will be used in accordance with their respective privacy policies which you should read.  We are not liable for the practices of such third party website operators in respect of your personal information.

You acknowledge that any information that you post using our social media facilities will be viewable by anybody who visits those websites and that such information is also subject to the relevant provider’s privacy policy. You are advised to consult each such privacy policy to see how they will use your data.